If you’ve been at the HeartStringsFiberArts.com website recently, you may have noticed a small change. I am available for online chat now and then throughout the week. If you see the “Live Help Online” button, click to say “hi” and chat a bit if you need help finding anything at the website.
A few people have already stumbled upon this and been surprised that it really is me on the chat! Of course, that is not my picture up there; it’s just one of the generic buttons provided with the service I use. I actually had thought about taking a picture of me with my phone headset, but I figured that would be a little over the top, lol.
There are no pre-set hours for when I will be online, though. We will just see how things go for now. Even if I am not online, you can now conveniently send a message to my dedicated email support address just by clicking the “Live support Offline” button (which is what the above button switches to automatically when I go offline).
Don’t worry, you can still reach me by any of the other ways that you may have been using, including the dedicated toll-free phone support line.
Do remember that I have a life, too, though. I will respond to you as soon as possible if by chance I am unavailable. So be sure to leave an email address or phone number with your message as to where I can reach you.
I’ll be interested to see how this works out for you. I personally really like live chat, because it seems easier and less intrusive than having to call someone and possibly wait on hold.