Here is a comment that a customer made to one of the shops that handles orders of my HeartStrings patterns.
“I’m glad to have this opportunity to tell you how pleased I was with the “personal touch” in the form of a hand-written note using my first name on the packing slip!! I also appreciate your offer to help if I have questions. Thank you very much for your prompt service. It was also nice to know that you, too, are in New Hampshire! Thank you for a great experience!!”
You can’t help but feel that the little extra touch (and time) this shop takes with their individual attention has paid off (and will continue to pay off) with loyal, satisfied customers.
I am so thankful to have shops like this providing such excellent service to customers who purchase my HeartStrings patterns. That leaves a good impression all around.